The problem with your Gotrax scooter may be a loose connection or a dirty charging port. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. What did the brake pad rubbing sound like? 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Front wheel cover scraping wheel - easy fix but annoying. If the battery is fully charged, then the issue is likely with the motherboard or wiring. When the battery is fully charged it will change from red to green. You will see the LED lights start to flash. How do you check the odometer on the GXL V2? If you can not grip the top with your fingers use a pair of pliers to assist you. Once you ensure the position is correct, gently slide the pack into the tiller. Include an image for extra impact. . So far I've got about 60 miles on it. Related: Mobility Scooter Battery Losing Power Uphill Fixed. E07 - Replace Motor or Motor Wheel Assembly. Back wheel brake mis-aligned. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On that same hill last week I got about 16 top speed. If your charger does not turn green when you plug it in, your problem may lie in your charger. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Jan 7, 2020 Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Find your product below and click the link to be directed to the specific information for troubleshooting. This is the best method to factory reset GOTRAX GXL V2. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . 51 4.7 out of 5 Stars. There is no doubt that hoverboards are a popular and fun way to get around. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Scary at first. Here is a link to find the manual for your Gotrax hoverboard. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. I kicked off the odometer began registering speed. Here is a link to find the manual for your Gotrax hoverboard. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS will respond to the email but the response itself is not helpful). If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. All I've done is adjust the brake pads to prevent rubbing. Gotrax Troubleshooting Archives - besteride.com Electric Scooters Entice customers to sign up for your mailing list with discounts or exclusive offers. Fix stuck GOTRAX GXL V2. Recommended rider age . You can now turn your hoverboard back on.*. I continue to struggle with GOTRAX's customer support team. Codes often have simple solutions and we are here to assist. 20 MPH Max speed and durable 10 . It was pretty easy to do and I was impressed in the modular nature of the system. (If you see an issue, please stop and consult a technician before proceeding.). Troubleshooting Your Ride - GOTRAX.com We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. Yes, you read that right. Find low everyday prices and buy online for delivery or in-store pick-up. First, plug in your charger and make sure that it works before continuing. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. I cant find anyone who sells them including the gotrax website, acisneros0873 - Odometer not working. Aug 15, 2020 Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If it is hard to install, stop and inspect the consoles pins under the head unit. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. For example, only standing with one foot on your hoverboard can cause some models to beep. Its possible that you got a defective battery. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Problem is from inside the tire assembly. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. Max speed: 7.5 MPH. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Now i have error code 30! Powered up the scooter. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. 0000003099 00000 n Using caution, grab the top of the battery and begin to lift it out of the tiller. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Is a fire hazard. I was super encouraged as the handle bar looks a little different from the original version I received, better. 0000013506 00000 n If your Gotrax hoverboard will not turn back on you are experiencing an issue. Disconnect the brake lever switch connector from the speed controller. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Only tools required are the 4mm Allen wrench and a set of pliers. I had my second issue within 17 business days of receiving the scooter. Gotrax Hoverboard Troubleshooting - besteride.com Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. I finally received the replacement parts. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Front tire making a very loud noise. If it's not been used for a while, it might need charging. GOTRAX - F5 Electric Bike. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. . Hold down the power button for 10 seconds. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. It sounds like a bad battery but checking the connections is the first step. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Motor stutters with rapid jerking and wont go.. possible motor failure. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Check the fuse or circuit breaker. Gotrax scooter not charging? Take care of your ride so it can take care of you. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. 0000006275 00000 n I'll monitor the post to see if these are isolated or widespread. If that doesn't work, email support. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Gotrax Issues : r/ElectricScooters - reddit It is not managed by iFixit staff. All electric scooter have a fuse or a circuit breaker. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Of course, you could also have an issue with your battery. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. When you plug your charger into the wall, the indicator light will turn green. Tighten the screws firmly. Weight: 17 pounds. I have had it for over a month now and have had zero problems with it. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. 0000000016 00000 n Learn more about your GOTRAX from full overviews and specs to troubleshooting. Use caution as extreme force may damage your scooter console or battery connections. Now you are finished and ready to test your work. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Will this problem come back? So frustrating. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. If all of them work normally, then you need a new charger. This scooter is giving a E3 Error code and the manual simply states to replace the console. 0000001444 00000 n This problem could be caused by many different things. When you connect the charger to the hoverboard it will turn red to let you know it is charging. So, 3 hours for 4 bars = 45 mins of charging time per bar. Always be sure to consult the . Turn the key or power switch on and engage the throttle all of the way. If your charger does not turn green when you plug it in, your problem may lie in your charger. In this video we take a look inside a GoTrax G2 Scooter. Took 8 business days to fix (total of 11 calendar days). Beeping can also indicate uneven pressure on the hoverboard sensors. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Grab the new battery pack and ensure that your are installing the battery pack correctly. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. %PDF-1.4 % Once you ensure the position is correct, gently slide the pack into the tiller. GoTrax V2 Not Working. Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit How to restore default settings on GOTRAX GXL V2. Please Note, some electric scooters share error codes. 0000009925 00000 n It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Contact an authorized service center for more information about replacements. The console on the scooter displays speed in MPH, battery life, and headlight. rider weight: 154 Lbs. Scooter Does Not Run : ElectricScooterParts.com Support Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) When the scooter is powered on, press the power button 3 times to switch the speed unit display. Press question mark to learn the rest of the keyboard shortcuts. How to do a hard reset on GOTRAX GXL V2? - HardReset.info Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. I requested a refund. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. `f25Jz>`lf(< @%-vCN 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. To power the scooter off, press and hold the red button for 5 seconds. You may want to check your fuse box to see if any fuses are blown. You can get it started again if you press the button so it's probably not a power issue. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. So far so good for me. Test The Battery Pack On A Scooter That Runs. Codes often have simple solutions and we are here to assist. Watch out world! E5 - Replace controller / replace entire product. Thus can not charge scooter. Not much help really. But when I press the throttle, nothing happens. I absolutely love this scooter. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Therealjondotcom 3 yr. ago. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. The GOTRAX Electric Scooter Troubleshooting Guide Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . In either case, bring it back to wherever you bought it for further assistance and warranty coverage. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Returned the v2 and are now trying a m360 instead /crosses fingers. Learn more about your GOTRAX from full overviews and specs to troubleshooting. GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ If you have done these things, but are still having trouble, please contact customer service. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. GoTrax GKS: Specs. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Of course, you could also have an issue with your battery. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. An awesome member of our community made this guide. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. - Easy fix. 0000002873 00000 n GOTRAX - F5 Electric Bike PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts 3. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Include an image for extra impact. Check Out Our Guide! Grab the new battery pack and ensure that your are installing the battery pack correctly. Set the battery to the side for disposal. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Back fender completely broken off, bottom screw plate snapped. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. After rare 'F' rating from BBB, electric scooter company GoTrax responds Press Power Button once again to power on .
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