Carolyn was appointed as the Chief Executive of easyJet in 2010 (one of five female CEOs of a FTSE 100 Index company) and during her tenure, the airlines shares almost quadrupled. Read more: The EMpower Top 100 Ethnic Minority Future Leaders 2021, I dont even know that that means, Im not being funny, I dont actually know what that means, McCall said when asked how it felt to be a leading diversity and inclusion advocate. You cant make people return to work but what you can do is put in place enablers. Well you have to ask other people really, it's very hard to know. A month later, McCall promoted Ade Rawcliffe to ITVs board as group director of diversity and inclusion. I'm at ITV now and I feel very proud of the creative output and the impact we have on society and culture. [1], On 24 March 2010, McCall's appointment as the chief executive of EasyJet was announced. I left there, because they were amalgamating with other schools and they were laying off very experienced teachers which I really didn't approve of. ITV is a very warm and quite welcoming environment, McCall said, but the council helped management identify areas of disparity and highlighted how the organisation could be doing more to promote BAME individuals to senior leadership positions. There's no point building a strategy by just sitting in an office with a lot of directors and consultants, it just doesn't work. [3] She replaced Adam Crozier in the role. But, bluntly, you need to be educated. None of this did her any harm, and nor did a slump in shares and profits last year at EasyJet when she complained Brexit and the falling pound had cost her 40 million, though the stock market value has since revived. QVC Hosts Carolyn Gracie and Dan Hughes Bid Farewell to the Shopping Of course its not the same, but there are some similarities because its about equality. I've always thought HR is about people and about talent, learning, development, recruitment, retention succession. Carolyn is leading the ITV strategy to be More than TV and is focusing on three key areas: - strengthening the integrated producer broadcaster; growing UK and Global production and creating a scaled Direct to Consumer business. ITV CEO Carolyn McCall Says They Were Outbid For U.S. Open Final - Deadline [20], McCall serves as a non-executive board member in the Department for Business, Energy and Industrial Strategy. The City will be tuning in when she arrives in January to see the next instalment in the Carolyn McCall saga. ITV boss Carolyn McCall has raised concerns that the British cost of living crisis could start hampering broadcaster revenues at a time when they are emerging from the pandemic, while BBC. Some links in this article may be affiliate links. Ofcom ultimately concluded the incident didnt breach any rules and didnt pursue the complaints. If I know people who they've worked with, I will sometimes ask what would X say about you. Dame Carolyn McCall, CEO of easyJet, the low-cost airline, has no office to call her own in the large, very orange building known as Hangar 89, where we meet. I remember coming out that room thinking this is amazing. She also survived tussles with EasyJet founder Sir Stelios Haji-Ioannou, including over her pay. I know this is probably not a very popular thing to say and I know its not very scientific because you can do assessments and psychometrics, but actually I believe your instinct is important about what that person is really going to be like to work with. ITV. We weren't on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling people's holidays, it was really miserable. Carolyn McCall (born September 13, 1961), British entrepreneur | World For McCall, who ran EasyJet (EZJ.L) and the Guardian Media Group before ITV, championing underrepresented groups has come more or less naturally. info@walmsleywilkinson.com. When it came to the crunch, we thought: we dont want to be virtue signalling, McCall said. Were launching Britbox which is the BBC and ITV, a new subscription video service. There is loads more work to do. When expanded it provides a list of search options that will switch the search inputs to match the current selection. easyJet was a complete turnaround and it became a customer facing airline which won awards for being customer centric. I don't think Government can legislate for how women feel about returning to work. Everyone is now aware of it, so what has really shifted is the awareness around diversity whether that's around disability, BAME, LGBT or whether that's around gender. She has helped ITV broaden its BAME recruitment network and helped to educate board members on the issues affecting these communities. Most recently, she became the first female chief executive of ITV in January 2018. [3] She previously served as the chief executive of easyJetfrom 2010 to 2017. Although her pay fell to 1.5 million in 2016, from 6.2 million the previous year, she has earned around 30 million since she joined in 2010. I tend to try and see people formally and informally especially when I'm recruiting directors. Its about developing people, spotting the gaps, spotting the problems, exiting people when thats necessary but in a really humane way. Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. So that was the What, it was the culture of the Guardian and the purpose of the Guardian; the fact that it was very flat and if you were good at what you did, you had views and you proved yourself, then it was a meritocracy and I loved that. We've just signed a big ad tech deal and we're still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. But Dame Carolyn McCall, who was yesterday named as chief executive of ITV, has done it all for real. P.S. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? I had hardly any experience, so they were cutting costs and I thought that was wrong and if that's what teaching was going to be about, then I didnt want to pursue it. That doesnt move anything forward. Have we let energy giants make too much profit? Well you have to ask other people really, its very hard to know. Sometimes people in management feel uncomfortable about saying things because they think it might be un-PC, so then they dont say it at all. They absolutely hated what had been happening. However, you can find that some individuals in HR are so focused on process and policy that they lose sight of what you're trying to do. I know this is probably not a very popular thing to say and I know it's not very scientific because you can do assessments and psychometrics, but actually I believe your instinct is important about what that person is really going to be like to work with. She studied for a BA degree in history and politics at the University of Kent, Canterbury, where she met future husband, Peter Frawley. ITV boss Carolyn McCall warns of plunging ad revenues but says Jeremy [23], In June 2014, McCall was awarded a Doctor of Science Honoris Causa by Cranfield University in recognition of her outstanding contribution to the aerospace industry and her distinguished achievements in international business. We've also got a large studios business that sells content right around the world not just to ITV and we are growing that. I was thinking this is an amazing place because anyone will talk to anyone, its very open, it was very non-hierarchical, and it just felt like the culture was really right for me. You cannot sit in an office and think that you can control what's going on because you just can't. The list put together by diversity and inclusion organisation INvolve celebrates non-ethnic minority executives who are championing their ethnic minority colleagues by pushing for greater representation and equality in the workplace. How would X describe you. I did a postgraduate in education after my degree and I went to Holland Park Mixed Comprehensive, where I taught secondary school. There are some things that have to be command and control. I've learnt a lot and my experience has deepened my leadership thinking if you like, but the thing I know for sure is that you have to get out and talk to your people and customers. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? In 1986 she joined The Guardian Media Group, where she progressed from within advertising sales to become CEO. At ITV, she will receive broadly the same as Crozier. It was a big moment selling 50 percent of it and having a 800 million in the bank. Its the way you can hear whats actually going on on the ground, she said. You can have an amazing individual who ticks every single box, but if they can't get the team onside and the rest of the team don't really want to turn to them for advice or want their opinion then it becomes very difficult to have a really high performing team. What technology are you passionate about? How would you describe your leadership style? We've announced the deal, we're now implementing it and then just ensuring that our creative talent and our programming remains as strong as it is today. McCall, who lives with husband Peter Frawley, an entrepreneur, in Hertfordshire, eventually became chief executive of Guardian Media Group while bringing up her children. Jeremy Clarkson Column Has Not Impacted ITV Brand, Says CEO Carolyn McCall The Royal Society of Television praised ITV for hosting the first ever all Black panel on Loose Women when it was named Best Daytime Programme 2021 earlier this year. Dame Carolyn McCall said the broadcaster has "handled" criticism of the Who Wants To Be A Millionaire? Carolyn McCall: I had turbulence at easyJet, but ITV is set to fly Her battle against mocking male rivals, obstreperous shareholders and a sceptical establishment to become Queen of the FTSE wouldnt be a bad subject for a small-screen drama. This often tends to be about women, because it is usually about families and childcare, but it could also be about carers, about men returners, or individuals looking after older parents. Rawcliffe had been head of diversity within ITVs commissioning business. During 2019 she is undertaking a series of interviews with Business Leaders who have innovated within their field of expertise and have warranted the description of being an inspiring leader. When Carolyn McCall announced that she was moving from the Guardian Media Group to become chief executive of EasyJet, rival Ryanair's Michael O'Leary dismissed her as a media . The Royal Society of Television praised ITV for hosting the first ever all Black panel on Loose Women when it was named Best Daytime Programme 2021 earlier this year. GMG Radio: a number of regional radio stations across the UK Jobs Work was already underway to address these issues when the Black Lives Matter movement swept the world. Broadcasting is a very powerful medium and it doesnt just reflect society, it shapes society. Dance troupe Diversity took to the stage during the semi-finals of Britains Got Talent last year for a special performance narrating one of the most difficult years in decades. ITV Ad Revenues Slide Amid 'Political Uncertainty' - Variety Im at ITV now and I feel very proud of the creative output and the impact we have on society and culture. From Print to Broadcasting, With a Detour at EasyJet - Adweek We have to be representative on screen as well as off screen. CEO Carolyn McCall flagged the likely Brexit impact earlier this year in a warning about the effect that the U.K.'s exit from the European Union was having on advertiser confidence. I think its all about the individual. I then did my masters degree in politics and worked at Costain whilst I was completing my studies. If you dont want to spend time with the people you recruit, then why should anyone else want to. Carolyn is the first female Chief Executive of ITV,. Thats why we did what we did with Diversity.. Thats what drives me and keeps me motivated. Yes, well, do you ask Willie Walsh [the former chief executive of British Airways-owner IAG] that? Ill never forget merging The Observer and The Guardian and also when I sold Auto Trader to Apax and got a load of money for the Guardian. I realised that wed cracked the operational issues when I got an email at Easter. One thing I know for sure is that if you dont bring people with you and theyre not aligned about strategy then actually they just go off and do their own thing. This does not affect our editorial independence. [Rawcliffe] and the team have been really good on that and the feedback has been really good because it increases peoples confidence about talking about issues to do with race. He said this thing: Youre changed by what you see but you are also changed by when youre seen. I had actually been thinking about it for some time.. Her 2019 base salary was set to increase by 2.5 per cent "in line with the wider employee group". Carolyn McCall DBE is no stranger to being the first. [17], She is a creator of BritBox, a subscription video service venture in partnership with the BBC which launched of late 2019 in the UK. In 2008, she was named Veuve Clicquot Business Woman of the Year and appointed Officer of the Order of the British Empire (OBE) in the 2008 Birthday Honours for services to women in business. If you dont have someone with that experience sitting around your management board, you dont really understand whether you are changing fast enough or whether you are doing the right things to make change, McCall said. Do you think it would take government legislation to assist women to return after maternity? One of McCalls first acts when she arrived at ITV in 2018 was to set up a diversity and inclusion council, copying a successful strategy she had used at EasyJet. The song Black Lives Matter by Dax played in the background, including the lyric I cant breathe Floyds last words. We use that internally as a bit of a mantra. In her later days at the firm, she came under fire for her own generous pay whilst staffers were forced to don hair shirts. McCalls advice to leaders looking to emulate her success as an advocate is to create strong employee groups who can speak up for the underrepresented, listen to them, and develop clear and concrete plans in response to what you hear from them. Theres so many good things that I feel very proud to have been associated with. Carolyn McCall wins over critics in 7 years at easyJet You can manage cookies used on this website or well assume youre OK to continue. I dont think thats gender specific, she told the Mail recently. Its quite bold, going into a market which Netflix has already been in for eight years but its not Netflix. I think as a woman, you have a different experience but you have an experience of being treated rather oddly I think, especially as you get more senior. I think everyone agrees with the concept and that most sensible and good employers will want to be able to give flexibility to its employees. Advantage of being late mover may mean ITV avoids lessons gleaned from fall of big US. Early life and career[edit] McCall was born on 13 September 1961 in Bangalore, India. Its not good for anyone when someone is not working out and identifying that and working as a business partner to fix them. I think the Government can do something about that. It can be hard coming back to work. We need to represent the diversity of the people who are viewing it. That's because of technology. The council features representatives from ITVs employee resource groups for Black, Asian, and minority ethnic employees, disabled employees, and women, among others. If I go back to the Guardian days, I think about launching the Guardian web sites in 1996, which came on the back of launching Wired magazine in the U.K; that was massive. When youve got mobile technology or technology to make your life quicker, more productive, more efficient then you can do more remotely, you can do more while youre travelling, you can do more on your commute. This pipeline plan was a really good goal; one in five new entrants coming in will be women, which is fabulous. By Rebecca Marston. ITV Carolyn McCall Talks Jeremy Clarkson Meghan Markle Impact - Deadline In my head, I really struggled with it, McCall said. [Former ITV News presenter] Trevor McDonalds been one of the greatest role models in ITVs history actually, McCall said. How would you describe your leadership style? You are trying to blend people. Weve also got a large studios business that sells content right around the world not just to ITV and we are growing that. Weve just signed a big ad tech deal and were still the largest broadcaster by a mile in commercial TV, we have mass audiences that are doing very well but doing that ad tech deal is going to be quite an important thing to deliver. I dont think Government can legislate for how women feel about returning to work. 50+ "Carolyn Mccall" profiles | LinkedIn When I get asked to do speeches and especially when I have been asked to do speeches to women who are rising in their careers and they want top tips, then I look at something I did for WACL (Women in Advertising & Communications, London) 20 something years ago and what I said there was use every piece of technology you can, to find the balance in your life so that all the juggling becomes easier. Youve got children? This thing about positive action has been quite a big galvaniser internally.. We had to change things structurally to get more female pilots in the pipeline, in order to achieve the goal that 20 percent of female pilots were to be recruited by 2020. So, exciting times in a very changing media landscape with new challenges and opportunities. That means I have to get around and about a lot and have to see it all happening, so that for me is critical. How do you think Human Resources should operate within any business? So, exciting times in a very changing media landscape with new challenges and opportunities. You never could unless youre in the armed forces where command and control works. My first job really was The Guardian where I started as a planner and thats obviously where we met, Linda. QVC . At ITV we have big times ahead. BP and Shell shares have bounced 45% in a year and pay big dividends, but will they be held back for not being green? Rawcliffe was kind of double promoted, McCall said, and the ITV boss worried about how the move might be seen externally. So if you want to see every episode of Vera or Endeavour or Fleabag, it will all be on Britbox, so its a one stop shop for depth and breadth of British originated content. She said, yes its a good thing. We werent on time, customers were very unhappy, we were cancelling flights in the middle of summer, cancelling peoples holidays, it was really miserable. I know some people think thats very woke, you know, McCall said. I do all my phone calls, do all my emails before I even walk in the door of the office. Over the years, she has served as a non-executive director at a number of businesses including Lloyds TSB, New Look, Tesco, Burberry Group and the Department for Business, Energy and Industrial Strategy. They were offering rubbish teachers like me a job. You have to be clear headed and have a clear vision but its the people in an organisation that will make the vision a reality. The performance touched on COVID-19 but largely focused on the Black Lives Matter movement. Thats what drives me and keeps me motivated. EasyJet and the industry are better as a result of her tenure." crew food is still shit. It was a breakthrough moment. Ofcom, Britains broadcasting regulator, received 24,500 complaints from viewers. Her Scottish father, Arthur McCall, ran the Far East division of a US textile multinational and her Irish-born mother, Colleen McCall, worked for the British High Commission in India. Do you have a favourite interview question? Ive always found it baffling. Those areas should be a very important emphasis in HR What you do realise is that there is a huge amount of process that has to be done, which is an essential thing. The pay gap is unacceptable after 45 years of equal pay legislation, she has said. [1][4] She was educated in India and Singapore until her teens, then at a Roman Catholic girls' boarding school in Derbyshire. Her appointment to one of the most important jobs in TV, coinciding as it does with the unveiling of the first female Doctor Who, is either a triumph for equality or an outrageous assault on the natural order of male supremacy, depending on your viewpoint. Examples include Andi Peters standing in for morning host Lorraine Kelly, Allison Hammond hosting This Morning, and Ian Wright hosting Moneyball. You can have an amazing individual who ticks every single box, but if they cant get the team onside and the rest of the team dont really want to turn to them for advice or want their opinion then it becomes very difficult to have a really high performing team. But we felt our talent was being attacked.. She has been the chief executive of ITV since 2018. As she rose through the Guardian Media Group behind Marland, Management Today magazine called her "one of the toughest operators to have risen through The Guardian Media Group's ranks. I think the What. We have an example of a successful job share here for the two heads of daytime. We have to plan carefully for people coming back to work and for encouraging people back to work and then allowing them flexibility to start bedding in again. Carolyn McCall hopes investors will adjust their set as the broadcaster kicks off a new streaming service 'We've caught up,' says ITV's boss. Jeremy Clarkson's Meghan column does not impact ITV brand, says chief More companies need to think about returning to work induction programs. You dont want them to be clones in any way, you want difference you want diversity, but you also want to spend time with those people. Everything! At a dinner she attended shortly after she was hired, a male speaker made a quip about doors-to-manual, Carolyn from the stage. You cannot sit in an office and think that you can control whats going on because you just cant. They were offering rubbish teachers like me a job. Adjusted profit before tax for the year fell 13 percent to 672 million . Linda Walmsley is a professional interviewer and business owner of UK recruitment search and selection firm, Walmsley Wilkinson Associates. At EasyJet, I set up a womens network and encouraged a LGBT network. One of McCalls first acts when she arrived at ITV in 2018 was to set up a diversity and inclusion council, copying a successful strategy she had used at EasyJet. She has been the chief executive of ITVsince 2018. What will Liz Truss mean for the stock market and investors? The intentions are always good on screen, but its a complicated business. It works brilliantly, but it does so because they both know ITV really well, they both know each other really well and they also work brilliantly together. [9] McCall became one of five female CEOs of a FTSE 100 Index company. The pilots were up in arms. Carolyn McCall | Business | The Guardian Her reign coincided with some decisions that turned out to be disastrous, including spending 80 million on printing presses when the paper moved to the Berliner format. [8] She was said to prefer a "pragmatic approach to human resources rather than politically correct niceties". McCall took home a total pay packet of 1.1 million ($1.5M) last . It still takes people aback when I ask that question, it sometimes catches them slightly off guard.