How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Copyright 2012 - 2023, ReturnsAndRefunds.com. Select Sell tickets from the three dots. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. i have tried to call several times but have been on hold >3 hours on 2 occasions. We are changing the way you register and sign-in to the StubHub Community. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. i have attached the information from the venue. If you sell on Stubhub they will waive the sellers fee. The refund will typically process within 5 to 8 business days. Received only one of two tickets in one package. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. About WSJ. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Never Will I Buy From Stub Hub Again. Have you made a mistake by purchasing an excessive number of tickets? They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Terrible customer service. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). I have been attempting to contact you several times regarding ticket order #553613638. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. View Levi's Stadium Ticketback Terms. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I will never use Stub Hub again. StubHub will contact you as soon as possible. View StubHub Refund Policy. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Read this advice or complain & cry later on.. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. The credits are valid through the end of 2022. Stub hub has failed its customers once again with a terrible return policy. "I finally got a supervisor on the line and he said 'No. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. 5. Also how can stubhub charge me $176 when I never received any money for this purchase. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Called stubhub, no help! This is pure fraud. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I'm not paying $176 when stub hub messed up my order. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. StubHub is taking a lot heat over the policy. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Bought tickets, they had an issue with the address during shipping and returned my tickets. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Stub hub is a 3rd party seller. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. if you have any questions please feel free to contact me. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. asks for a code, which i put in, says incorrect code(which came from them). April 1, 2020 At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. i have attached the information from the venue. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. I ordered the tickets less than an hour ago. You cant change your TOS after purchase. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Hope someone from Spain make a demand withe the corresponding authorities. Your email address will not be published. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund (Not to be confused with a free alcohol section which would have been great). Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. However, if it's not in your name you can't get this done. I am beyond angry and disappointed. Also, awfully bold of them to assume I would want to purchase through them again. Dave Clark. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Dworsky says he hopes she'll intervene. Buy sports, concert and theater tickets on StubHub! A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). . 2023, Hearst Television Inc. on behalf of WCVB-TV. Remember to provide us with valuable feedback. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The cookie is used to store the user consent for the cookies in the category "Performance". Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Stubhub Return Policy and Refund Guide I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. I have been attempting to contact you several times regarding ticket order #553613638. Is Beyonces Tour Another Dynamic Ticket Price Mess? How long until my credit card is credited back? THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. Stub Hub stole from me. Don't do it! I purchased tickets to an event that has been postponed twice the second time being indefinite. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. I hope they will reply me asap, I just want get my money back. I purchased tickets on their mobile app for a college basketball game. It's my money, why are they holding it?!!!! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. He did not do that. I want my money back I am not thinking about other events that might take place in the far away future. I will never use stub hub again. So is Amazon, but they can cancel orders and issue refunds. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Danielle is the author of this solution article. I never got any emails about refunds or the fact they canceled the show. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Its really not fair to people whom purchased on this platform. StubHub Refund Policy Change May Run Afoul of Massachusetts Law Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Overcharged. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Otherwise you will receive a voucher for 120% of your purchase price. Once we have clear actionable next steps, we will be sure to notify our fans via email! We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. We were able to register one wristband, but not the other. NOTHING. The event has been passed, and no new date has been posted. It has been awhile since I made the phone call to initiate a refund. I called them within minutes to change the seats and they basically said I'm stuck with those seats. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. "If you have tickets to a show that is postponed, you will be able to select your refund . I selected a particular date for a Broadway show. Solved: Refund in Progress - StubHub Community We were not the only ones. It's not fair to the seller or stubhub.