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StubHub changed its refund policy about a month ago. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. It is possible to request a refund on a purchased StubHub ticket manually. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub.com | Better Business Bureau Profile StubHub also has live chat operating 24/7. Viagogo, a tickets marketplace, bought StubHub in February 2020. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub offersthe retroactive refunds because the live events industry is opening back up. Find contact information here. DoNotPay doesnt care about that. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Concert canceled? Ticketholders have issues getting refunds - KSDK United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC / What happens when an event is canceled. I had a fraudulent charge on my credit card account from Match.com. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Covid 31 Refunds 41 StubHub 211. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Click that link and you're good to go. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. South Carolina, Great so in the future dont use stub hub because you cant get your money back. Thanks SO much! To reach Customer Support call 1-866-788-2482. Bradley R. Hightower. Click here to explore your options! What Qualifying Event Would Trigger 18 Months COBRA Continuation? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. The clause is designed to protect both buyers and sellers. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. This happens when tickets are reprinted, but they are usually still valid. Who do I contact? In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. How long do StubHub refunds take? - AdvertisingRow.com If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Sometimes email clients send our first email to a spam or promotions folder. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! JEVAR IS WHO HANDLED MY CALL. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Depending on where you live and how you got the tickets, you may be due a cash refund. This watermark prevents others from copying them. Support : StubHub Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Youll get a refund if your event is cancelled and not rescheduled. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Purchased 2 NFL tickets on StubHub. Go ahead and file a chargeback on your credit card. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Yes User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Poor customer service is the biggest pet peeve to DoNotPay. 03-31-2022 08:37 AM. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Check out the table below to see the best alternatives to StubHub. I was only given the option of the credit and the event was in CA. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. It's a code that starts with SH followed by some numbers. "If you have tickets to a show that is postponed, you will be able to select your refund . Did you find it helpful? There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. We may be compensated if you click this ad. To reach Customer Support call 1-866-788-2482. She came back and said I'm refunding your money butand then starts fighting with me again. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. How Do I Contact StubHub For Refund? | Insurance Guide "The return of live events, the input of customers, partners, and regulators, and the . Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. I been buying and selling for 12 years with them. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Since its inception 22 years ago, StubHub has grown to 800 employees. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The seller would net $85.. Keep in mind that you may not be refunded in money. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Ticketmaster will be the only place selling VIP Tickets though. I would like cash refund too. Danielle is the author of this solution article. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Those will be paid out by the end of May. Get immediate StubHub support from HelpOwl.com. I've been a customer for a long time and am not happy. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. I was refused to talk with a supervisor , I had 4 tickets listed. New Yorkers, however, are in luck. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. How do I contact StubHub support? - KnowledgeBurrow.com There's a class action lawsuit against StubHub from other customers who want a refund too. How do I contact StubHub for refund? StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Once you receive that email you can log into your account and navigate to the StubHub wallet. Lots 81-82 Street C Get useful tips, expert advice and cute animals in your inbox every week. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. A few days later I'm only paid out for 1 set of tickets. StubHub to refund canceled events after pandemic complaints