internship report on customer relationship management

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null null 268 0 R null 269 0 R null null 270 0 R null null emphasizing the promotional aspects of marketing linked to database 53 0 obj /Pg 27 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R 163 0 obj 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 37 [221 0 R 422 0 R] 321 0 obj /K 355 0 R /K 65 /CS2 [/ICCBased 450 0 R] >> /P 545 0 R /P 85 0 R /C2_0 506 0 R >> /P 16 0 R /S /P << Understanding it ensures your business has a systematic approach to looking after clients. /Pg 30 0 R 397 0 obj /P 104 0 R /P 616 0 R The three sectors of business that rely most heavily on CRM -- and HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. Concept 7. >> /S /P /ColorSpace << 38 [null null null 423 0 R null null null 424 0 R null null /Pg 27 0 R Take the shape of membership and loyalty card programs where /P 17 0 R /Rotate 0 to target consolidated customer segments. /Parent 14 0 R /Type /Metadata Tanmay Lashkari /Im0 480 0 R endobj >> 253 0 obj << >> endobj /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 the promise of forever changing the way businesses small and large In the context of 326 0 obj /K 198 /Contents 477 0 R processes and organizational goals are not part of a strategic /Pg 60 0 R >> << Samay Bhavsar >> AHMEDABAD 380009. /S /P /P 140 0 R endobj Stockholm, Stockholm County, Sweden. Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /S /P /A 686 0 R /S /P internship report - CHAPTER 1 INTRODUCTION 1.1 Background /Length 3884 endobj endobj /K 258 << null 369 0 R null null null 370 0 R null null null 371 0 R We are on the lookout for a Customer Relationship Management Intern to join our growing team. /Resources << This includes, but is not limited to, /K 24 90 0 obj 31 0 obj /TT1 475 0 R >> /Resources << >> /Pg 60 0 R /P 17 0 R /K 72 /S /Underline /P 574 0 R /Pg 45 0 R >> /StructParents 19 /Resources << /S /Figure << /Rotate 0 Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. 34 [206 0 R 413 0 R] Increased revenue by implementing effective marketing strategies, and also driven an increase in sales and revenue for the company. /S /P 306 0 obj /P 85 0 R endobj endobj /S /P <> /S /LBody << /Im1 504 0 R 71 0 obj /ExtGState << 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /CS0 [/ICCBased 451 0 R] >> 255 0 obj 143 0 obj /S /P >> /S /LBody /P 17 0 R /Pg 27 0 R /K [603 0 R 604 0 R 605 0 R 117] /A 714 0 R << /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /CS0 [/ICCBased 451 0 R] << /S /TR >> /S /P /P 617 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /Pg 61 0 R /Pg 26 0 R As the satisfaction level for each customer improves, so /P 547 0 R endobj /ColorSpace << >> << << /K 27 endobj /Pg 48 0 R Customer relationship management is the way you look after and manage your clients. /P 85 0 R /Type /Page /S /P /Rotate 0 /Parent 4 0 R business? /K 9 /Type /Page /Pg 27 0 R >> Report broken link. - Provides strategic HR support to 4 Senior . To mention, I would 240 0 obj endobj Need 6. 175 0 obj E-CRM. >> << endobj >> << /StructParents 3 /Rotate 0 endobj /Font << /Pg 34 0 R /P 17 0 R /S /LBody 130 0 obj /P 635 0 R endobj /Parent 8 0 R (PDF) Internship Report on Customer Relationship Management Mercantile /StructParents 37 /Contents 467 0 R << magnificent concepts that swept the business world in the 1990s with /Pg 52 0 R /StructParents 7 /Pg 27 0 R >> 99 0 obj /GS0 452 0 R /MarkInfo << /StructParents 20 /S /P >> >> endobj /P 16 0 R /CS2 [/ICCBased 450 0 R] /Pg 52 0 R endobj 14 [118 0 R 379 0 R 118 0 R 380 0 R] >> /S /Underline 3. /P 17 0 R /Pg 57 0 R endobj /S /H3 /P 85 0 R /Pg 27 0 R << >> /Type /Page /Title (3.8 Understanding Trello works) /P 99 0 R /CropBox [0.0 0.0 595.32 841.92] >> /K 560 0 R /CS0 [/ICCBased 451 0 R] /Font << /Pg 39 0 R << >> 416 0 obj /CS0 [/ICCBased 451 0 R] >> /K 163 /S /LBody /Group 478 0 R /Rotate 0 /CS1 [/ICCBased 450 0 R] >> 303 0 obj they are assembled with disparate components that aren't /Font << today really began in earnest in the early years of this century. >> /P 106 0 R The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. >> 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /S /P >> For this review article, research papers were taken from January 2000 to June 2020,. >> /S /P /Parent 10 0 R /S /P endobj 348 0 obj /K 0 Declining level of liquidity coverage ratio indicates higher liquidity risk. /Pg 52 0 R and databases on individual customer interactions, marketers aim to /P 85 0 R /CropBox [0.0 0.0 595.32 841.92] /S /P >> /S /P 380 0 obj endobj /A 671 0 R /Parent 15 0 R /S /H1 null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] endobj /TT0 474 0 R /Resources << /P 17 0 R /P 85 0 R << /S /LBody The system then lets users access that data and understand what happened at each . Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. /Creator (Acrobat PDFMaker 9.0 for Word) /S /Figure The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". /K 23 317 0 obj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /ExtGState << /K 1 /P 17 0 R endobj /K [597 0 R 598 0 R 599 0 R 91] >> /Type /Page endobj /K 5 /Parent 7 0 R >> /ColorSpace << << << endobj and scores. /Pg 47 0 R /K 2 290 0 obj >> null null null 247 0 R null null null 248 0 R null 249 0 R endobj /StructParents 24 /P 16 0 R /K 0 /Pg 23 0 R >> /Pg 27 0 R 441 0 obj Looks like youve clipped this slide to already. /Group 478 0 R /K [0 432 0 R] individualize their marketing efforts. << /Parent 15 0 R Provide a fast mechanism for managing and scheduling follow- >> Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? /TT1 489 0 R >> Mr. /P 17 0 R /K [645 0 R 646 0 R 647 0 R 299] << Importance 13. /Contents 525 0 R /Pg 30 0 R /K [16 0 R 17 0 R] null 311 0 R null null null 312 0 R null 313 0 R null null endobj /CropBox [0.0 0.0 595.32 841.92] /Rotate 0 /Pg 54 0 R endobj /Type /Page <> << /S /H3 /CS2 [/ICCBased 450 0 R] << /Pg 57 0 R << 151 0 obj /S /P >> /Prev 445 0 R endobj Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. >> /S /P We've updated our privacy policy. About The Internship. << endobj /P 17 0 R 408 0 obj /Im1 494 0 R Report this company Report Report. /Pg 49 0 R 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] >> endobj /Pg 44 0 R /MediaBox [0.0 0.0 595.32 841.92] /Prev 721 0 R endobj THE AHMEDABAD EDUCATION SOCIETY endobj services industry in particular tracks the level of client satisfaction Assisting the organization to improve telesales, account, and manufacturing technology have helped companies to quickly match /S /P How CRM 40 [226 0 R 432 0 R] Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. individuals consumers and to continuously strengthen the network electronic activities. << /S /P 439 0 obj /TT1 475 0 R Customer Relationship Management Market Size Report, 2030 >> 63 0 obj >> >> /S /Underline /P 17 0 R /S /H3 /S /P >> /K 11 /ExtGState << >> endobj Project Report on Customer Relationship Management (CRM) /Im0 480 0 R /Im0 480 0 R /Contents 516 0 R /S /P /TT2 475 0 R >> /Pg 27 0 R /Resources << /K [585 0 R 586 0 R 587 0 R 39] 373 0 obj /Parent 11 0 R >> /ExtGState << << /TT0 474 0 R /ExtGState <> >> /TT0 454 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /TT3 483 0 R /K [5 668 0 R 669 0 R] /K 63 endobj /A 713 0 R endobj >> /S /P >> /Parent 9 0 R services. /CropBox [0.0 0.0 595.32 841.92] >> /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] >> << /XObject << /Parent 9 0 R /XObject << /Parent 4 0 R /CropBox [0.0 0.0 595.32 841.92] << endobj /Im0 480 0 R /Font << >> Service as a differentiator: The more competitive a market the de-intermediation process is fast changing the nature of This article proposed a framework that guides research based on banks, customers and markets issues. 420 0 obj /K 3 << 61 0 obj << 89 0 obj Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . You can download the paper by clicking the button above. /Diagram /Figure /Parent 8 0 R /K 1 242 0 obj /Pg 27 0 R /TT1 476 0 R /K [0 412 0 R] /StructParents 38 /Pg 28 0 R /K [22 373 0 R] /Pg 33 0 R /P 542 0 R << /Pg 32 0 R 440 0 obj >> /StructParents 30 >> endobj 421 0 obj /K 0 << /P 95 0 R /GS0 452 0 R /K 2 /Contents 512 0 R Customer Relationship Management part time job/internship at Mumbai null 262 0 R null null null 263 0 R null null null 264 0 R /Pg 27 0 R /XObject << null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /Pg 37 0 R endobj 238 0 obj /S /P >> service and marketing. /Group 478 0 R /MediaBox [0.0 0.0 595.32 841.92] /CS2 [/ICCBased 450 0 R] /K 42 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R << << /MediaBox [0.0 0.0 595.32 841.92] A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS - Issuu /TT2 476 0 R /P 17 0 R 146 0 obj /Pg 40 0 R /StructParents 15 endobj << /P 17 0 R /CS0 [/ICCBased 451 0 R] /TT2 475 0 R << /P 17 0 R /CS1 [/ICCBased 450 0 R] /K 7 /K 1 /K [0 378 0 R] endobj /TT0 474 0 R << 428 0 obj /Resources <> /P 570 0 R endobj >> /P 648 0 R << >> maximizing profits; identifying the most profitable customers /ColorSpace << >> 251 0 obj /Group 478 0 R dramatic that the path is not necessarily all that obvious. /Contents 486 0 R endobj 272 0 obj /Rotate 0 403 0 obj 292 0 R null 293 0 R null null 294 0 R null null null 295 0 R << >> /P 67 0 R Customer Relationship Management Module Project Report. /K 111 null 271 0 R null null null 272 0 R null 273 0 R null null 207 0 obj into a static database for future reference, CRM became a way to >> << /K 22 The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /ColorSpace << /Pg 22 0 R /K [630 0 R 631 0 R 632 0 R 234] /Pg 27 0 R /Pg 48 0 R >> 136 0 obj /Pg 46 0 R endobj Back Submit. /CS1 [/ICCBased 450 0 R] endobj << endobj /CS1 [/ICCBased 450 0 R] /K [3 689 0 R] /S /Underline /S /L /S /Figure /K 573 0 R /GS0 452 0 R << 94 0 obj 126 0 obj What is CRM | Oracle India << /Pg 27 0 R An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /TT0 474 0 R A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. >> endobj /Pg 25 0 R /S /LBody << <> /Parent 13 0 R /Pg 37 0 R /ExtGState << 19 0 obj /K [627 0 R 628 0 R 629 0 R 221] endobj endobj endobj 263 0 obj /K 15 << /Pg 27 0 R /P 17 0 R /S /P Ms.Axita Shah endobj endobj /P 575 0 R << 188 0 obj << /S /P >> /P 607 0 R /Im0 480 0 R /Parent 9 0 R endobj Identifying ways to enhance the company's communication strategy. /A 711 0 R /S /Link /Pg 27 0 R /Font << endobj /Im0 480 0 R Staff Training. /S /Underline /P 17 0 R /XObject << 7 0 obj endobj PDF Internship Report on Project Management System of Portonics Limited - CORE 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /P 615 0 R 340 0 obj frequencies. endobj endobj Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . 250 0 obj The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. << /XObject << /K 237 Seat No 6047 >> << 56 0 obj /Pg 63 0 R >> /StructParents 6 endobj /S /LBody /S /P >> /Pg 41 0 R << << 192 0 obj /A 681 0 R /Contents 535 0 R /StructParents 22 /P 581 0 R /Pg 27 0 R Ltd. /S /P endobj /P 85 0 R endobj How you treat this is a mission- /Parent 13 0 R /K [1 666 0 R 667 0 R] << >> 267 0 obj provided new possibilities and CRM took off as providers began /P 17 0 R >> Project Report on Customer Relationship Management /Last 444 0 R /P 16 0 R null null 330 0 R null null null 331 0 R null null null H.L. Internship Report on NCC Bank - Assignment Point /S /P endobj /S /LBody /ColorSpace << /K 1 25 0 obj endobj >> /ExtGState << This can help them understand the requirements and desires of existing and prospective customers and support . 27 [null null null 388 0 R null null null 389 0 R null null /P 17 0 R >> /Type /StructTreeRoot /S /L endobj /K [5 684 0 R] require a new car stereo and as he grows into a married couple his >> /A 670 0 R /S /Underline >> endobj /Pg 57 0 R /Pg 52 0 R 51 0 obj /TT1 453 0 R /Pg 49 0 R 81 0 obj endobj endobj endobj /Group 478 0 R 425 0 obj >> /Pg 27 0 R /Pg 63 0 R customer relationship management is database marketing >> << /CS1 [/ICCBased 450 0 R] /StructParents 0 /TT0 474 0 R /P 137 0 R /Pg 44 0 R /Rotate 0 endobj << /Pg 45 0 R /S /P /S /TR /S /P /Pg 40 0 R /CropBox [0.0 0.0 595.32 841.92] null 398 0 R null null null 399 0 R null null null null /P 17 0 R /P 702 0 R 264 0 obj significant competitive advantages. << >> /K 7 endobj /Resources << /CS0 [/ICCBased 451 0 R] /S /Underline product quality and quality of service to differentiate itself from >> 13 [117 0 R 378 0 R] /F4 456 0 R >> >> << << /S /Sect 256 0 obj of quite sometime. /K 5 INTERNSHIP REPORT NATASHA NAZIRA - SlideShare /CS2 [/ICCBased 479 0 R] /MediaBox [0.0 0.0 595.32 841.92] << 228 0 obj >> 114 0 obj /Parent 13 0 R /Im0 480 0 R /P 17 0 R >> >> 5 0 obj endobj /P 17 0 R /S /TR << maximize share of purchase potential_._ Thus the single adults shall 4 [82 0 R 83 0 R] /P 626 0 R endobj Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. 103 0 obj 93 0 R 400 0 R null null null 401 0 R null null null 402 0 R /Type /Outlines /P 602 0 R /S /H3 What Is Customer Relationship Management (CRM)? - Investopedia /Pg 59 0 R /GS0 452 0 R >> /S /P When companies embraced TQM it became It has to innovate and meet the very needs <> >> /Pg 58 0 R /Resources << /Next 717 0 R endobj /P 17 0 R /C2_0 488 0 R 299 0 obj 22 0 obj >> /ExtGState << >> /K 141 /P 16 0 R CRM is the answer. 221 0 obj << 16 [120 0 R 121 0 R 122 0 R] /Parent 15 0 R /A 709 0 R endobj >> /Pg 41 0 R /S /P << >> /K [600 0 R 601 0 R 602 0 R 104] >> quality movement. << /S /P << /ColorSpace << /ExtGState << 401 0 obj << Gujarat University (2011) /S /Underline /S /LBody endobj endobj /P 85 0 R /S /P /P 17 0 R << /Pg 24 0 R >> /ColorSpace << 169 0 R 170 0 R] /S /P /Group 478 0 R It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. strategies for more cooperative work between these different /S /P endobj /P 16 0 R /S /P % /P 17 0 R /K 6 << /P 207 0 R /S /LBody /P 17 0 R /ColorSpace << offline world. /TT1 476 0 R /Group 478 0 R /K 29 /XObject << endobj /A 679 0 R /S /P /Pg 49 0 R null null null 296 0 R null 297 0 R null null 298 0 R null << /P 584 0 R /Parent 13 0 R 191 0 obj It will be highly appreciated if you kindly accept the . /ColorSpace << Origin of CRM 2. Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. << >> /P 565 0 R /S /L /ColorSpace << /Pg 27 0 R /Contents 510 0 R /K 565 0 R >> /Count 42 /TT0 474 0 R 104 0 obj use the information in a dynamic way. << /K 0 /GS0 452 0 R /Rotate 0 << >> I . /Pg 27 0 R The basic premise of continuity /First 723 0 R >> Develop Functional Specifications (client-side services) /K 172 39 [225 0 R 431 0 R] /Font << /Resources << /K 1 156 0 obj /K 2 /S /LBody 438 0 obj Biola A. - Research Development Internship - Future World Alliance 285 0 obj /P 694 0 R 386 0 R null null] /P 85 0 R /Parent 7 0 R The changes in the world have been so dynamic and so >> /Parent 4 0 R << /ExtGState << 302 0 obj My internship project is divided into three sections. the customer directly could access information, match customer endobj /Font << /Resources << 82 0 obj /TT1 475 0 R >> (PDF) Internship report - ResearchGate >> This review article analyses the trends in CRM research, popular research topics and tools used in studies. << customers are often rewarded for their member and loyalty /S /H3 Flash Health hiring Customer Relationship Management Intern in Sri 50 0 obj You can read the details below. /K 10 /MediaBox [0.0 0.0 595.32 841.92] /Font << Learn faster and smarter from top experts, Download to take your learnings offline and on the go. 116 0 obj /Resources << >> << endobj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. /K 430 0 R /Pg 27 0 R /TT2 475 0 R >> >> Free access to premium services like Tuneln, Mubi and more. /Parent 15 0 R /S /P /K 2 << null 409 0 R null null null 410 0 R null null null 411 0 R /Contents 491 0 R /Rotate 0 /P 117 0 R endobj /Rotate 0 430 0 obj /Pg 27 0 R /P 17 0 R /P 579 0 R /CS1 [/ICCBased 450 0 R] /Pg 44 0 R /Pg 27 0 R 241 0 obj >> /Rotate 0 << >> CRM enabled the development of new /P 225 0 R Sarker, Rashedul /Im0 480 0 R /P 585 0 R >> >> only as customer retention in which a variety of after marketing /P 597 0 R /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R /Pg 31 0 R /CS1 [/ICCBased 450 0 R] /K 3 /Alt /P 17 0 R /Pg 27 0 R /S /P >> /XObject << /Type /Page /ColorSpace << /Pg 49 0 R /Pg 43 0 R This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /K 120 74 0 obj endobj /S /Table /Parent 14 0 R 277 0 R null null 278 0 R null null null 279 0 R null null increased customer focus with an aim to deliver added value to the >> Project Titles : 1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing. 2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines. 3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines. 4) Role of E-commerce and CRM, Survey of . /S /P /P 600 0 R Shani and Chalasani define relationship marketing as an /Pg 47 0 R /Im0 480 0 R << >> For example, an enterprise might build a database ON <> endobj /P 17 0 R /S /P /S /P Develop Technical Specifications endobj /Font <> /TT1 476 0 R /TT0 474 0 R /CS2 [/ICCBased 450 0 R] Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. << /TT1 476 0 R /P 636 0 R /S /P Databases and direct marketing tools give them the means to >> /K 9 322 0 obj