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A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. THEIR GUARANTEES ARE A LIE. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. In this . Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. The company is accused of failing to resolve complaints from tens of thousands of customers. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. The MDL transfer order can be found here. The new policy offerers a coupon. StubHub - Wikipedia Please add me. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Share this with everyone please!!!! The company has yet to comment on the lawsuit. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Many events this past month were canceled. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. They said it would take up to 30 days. The company then changed its policy to cover these situations. I purchased OHL tickets the day before the game. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. In the meantime, they may continue to pursue the case individually. This is not a solicitation from a lawyer. Buy sports, concert and theater tickets on StubHub! StubHub To Refund Canceled Events After Pandemic Complaints administrator or law firm. Read the complaint here: StubHub Refund Class Action Complaint. Please download the PDF to view it: Download PDF. And the beat goes on. We'll email you when an event is canceled. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. It is the world's largest ticket marketplace. You will not receive a Settlement award under the Settlement. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. 01-21-2022 10:07 AM. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. How do I know I can trust these reviews about StubHub? Moreover, the company will be forced to refund its customers. They offered me 125% of price paid in credit or refund to my CC. New cases and investigations, settlement deadlines, and news straight to your inbox. Its now 3/3/22 so thats 64 days since I requested the refund. Under normal circumstances, these processes are manageable. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Mobile app: If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. The NHLs suspension caused a spike in the number of e-tickets sold. I bought 2 tickets to a concert in SC that was cancelled. But the company does not need to comply with the law to avoid liability. StubHub Refund Class Action Lawsuit - Gibbs Law Group All Rights Reserved. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. They never followed up. FanProtect Guarantee: I still have tickets for myself for that Gabriel Iglesias show. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I went thru proper channels and they lied about refund. StubHub has not responded to the lawsuit. Never received email and Stubhub charged me $288 for not delivering. Add me I had cancelled tickets in Arizona last year. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. I no longer have that card either and was concerned about that as well. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Same seats wrong game. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. 1:12. The case is still pending, but will be heard by a jury. Print. Others were postponed. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. This is the only way to get a cash or credit award under the Settlement. Save my name, email, and website in this browser for the next time I comment. The Hollywood Reporter is a part of Penske Media Corporation. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. The coupon, of course, expired in 12 months. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. He also is very certain that the game is sure to be canceled. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. Top 835 StubHub Reviews - ConsumerAffairs On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern . StubHub sued over refunds for canceled events during coronavirus 2023 The Hollywood Reporter, LLC. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. ConsumerAffairs is not a government agency. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Things You Should Know. He offered me a replacement of standing-room-only tickets, which I refused as I had purchased centre ice, row 3. I was a part of this fiascoplease add me. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. FAQ. No refund bottom line. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Then he retracted, saying that there doesn't seem to be any tickets left for the game. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. I want my refund from them as well. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Now Im stuck with 4 tickets to a concert I cant attend overseas. However, you've agreed to the terms and conditions of Stubhubs sale policy. Please add me I have purchased two sets of tickets and I have yet to get stubhub to respond. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Is Beyonces Tour Another Dynamic Ticket Price Mess? As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Less than two weeks later, StubHub amended its policy. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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"The new policy stated customers would be offered a 120% credit for canceled purchases as a thank you for remaining patient in a very challenging period.. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Call toll-free from the U.S. or Canada, or chat online with support. I call Stubhub. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. your claim status, claim form or questions about when payments are I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. I had to spend hours on the phone with StubHub just to get them to do their job. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The U.S. Until the event id canceled (not postponed) they won't give a refund. They sell you things they don't actually own and if there's an error, too bad for you. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. In March 2020, as the scope . Unsubscribe easily. Not at all a criminal case. He was offered a coupon that was worth 120% of the original price. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. The company is accused of failing to resolve complaints from tens of thousands of customers. All Rights Reserved. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker But, as an alternative, the 120% off coupons were also available. He has prosecuted a variety of consumer protection and complex employment cases. I had to do all the work, not them. I will never use this company again to buy or sell tickets. In response, he received a refund in the form of a coupon worth 120% of the original price. But these are unprecedented times.. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. Entertainment industries have seen every event canceled or postponed for a foreseeable future. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Ive used Stubhub for over 4,000 transactions. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Again, there is another confusion about listing a ticket for sale. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. They told me to sell them. I was denied my request for a refund. 1:00. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. | They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. At the same time, buyers expect immediate refunds. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Did StubHub's changed ticket refund policy violate Mass. law? Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. StubHub is represented by McDermott Will & Emery LLP. Lied to me and stole from me. So Farley filed a credit card dispute against them, and won back his $600. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Re: adele show refund. StubHub facing class-action lawsuit after changing refund policy amid With the complete shutdown of large gatherings, countless businesses are being impacted. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Day of the event, I downloaded the tickets only to find they were for the wrong event. A $5M lawsuit was filed against StubHub over their updated refund policy You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. Bought tickets 2 months in advance for basketball game, never received them. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Sign up for ClassAction.orgs newsletter here. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 The court ordered the company to refund customers if the event was canceled and refund them in full. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. McMillan then asked StubHub to refund his money. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The users allege breach of contract and violations of various California consumer protection statutes. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi?