As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. Republication or distribution of this content is Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. The Company designs apparel and accessories for its collection of exclusive brands. Warm wishes and happy holidays to you and yours. We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. rights reserved. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. You can only exchange items to Aritzia if you purchased them in person from a store. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. Steady, now. Hit the Submit Order button before you're ready? Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. On this page youll find store info, shipping info, and all the As to your most pressing Qs. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. Can I refund it? "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. Sale items marked with a discount of 50% or greater are final sale. Walmart's Return PolicyCOVID-19 Changes. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. Review your return details and click 'Process Return'. 85% of our employee base is made up of women, including 67% of our Aritzia Leadership Team; three of six executive officers are female; and 98% of our retail management team are women. Thank you for supporting us, so we can support our people. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. Aritzia marketing calls and texts may use an automatic telephone dialing system. TnAction Spring 23 just launched. . Hours are as follows: Aritzia Inc - Aritzia Provides Business Update on COVID-19 On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. UTMB Employee and Student COVID-19 Information Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. Message frequency varies. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. See How to Mail Back an Online Return for more information. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Jennifer Wong, COO and president at Aritzia, Photo Credit: Evaan - https://evaan.com. Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. While it's managed to perform, the question of profound, lasting change continues to loom overhead. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Here's what to expect when visiting our boutiques. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . Some also reported that staff used a system of acronyms to racially profile customers in retail stores. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. After 30 days, we will no longer accept returns. 2023 Vox Media, LLC. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. Don't worry, you can unsubscribe from our mailing list at any time. The 'Super' Success Of Aritzia: Jennifer Wong, President - Forbes All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Audience Relations, CBC P.O. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Vancouver-based Aritzia closing all stores over COVID-19 concerns Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Newspapers Limited, 8 Spadina Avenue, 10th Floor, Toronto, ON M5V 0S8. This year it's running from August 31 to September 5. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. Don't worry, you can unsubscribe from our mailing list at any time. It is also shifting all support office employees to flexible working arrangements. Our boutiques are officially reopening. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. We are not able to offer exchanges online. Cision Distribution 888-776-0942 Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Aritzia | Shop Brands Supporting Charities in Response to Coronavirus VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. Aritzia is expanding its donations. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Return processing typically takes 7-10 business days. You are a vital part of our community, now and forever. The Canada-based retailer saw outstanding client response to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. Dates will be confirmed at a later time. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Financial Assistance for Food, Housing, and Bills. Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. Sale items marked with a discount of 50% or greater are final sale. We are not able to offer exchanges online. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. Cant wait to see you soon. Insider info on sales, new arrivals and more good stuff. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Now, with scores of well-followed influencers wearing sizes 14 and above, the ability to represent this demographic through at-home shoots is entirely possible. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. Only seven, including four in Manhattan, remain closed. I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? Immunization providers should follow their regulatory/employer guidance for reporting . How JLo And Pandemic Fashion Helped Aritzia Increase Sales - Forbes You may opt-out by. Aritzia Refund Policy. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Telehealth policy changes after the COVID-19 public health emergency Youre in good (clean) hands.As we welcome you back through our doors, you can enjoy Everyday Luxury at ease, knowing that weve taken industry-leading health and safety precautions. Returns & Exchanges - Patagonia Help Center Interested? Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. ), Architectural and interior photography of Aritzia Super World NYC. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). It says customers will still be able to continue shopping through the company's website for the time being. How can I find out if my local store is open? Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Message and data rates may apply. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). Want good news asap? As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. As POPSUGAR editors, we independently select and write about stuff we love and think you'll like too. It can take up to 14 days to receive and have your return processed onto your original method of payment. It was really important for us not to layoff or furlough anyone. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. The Administration's plan is to end the COVID-19 public health emergency (PHE) on May 11, 2023. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. This table provides guidance and recommendations for immunization providers when immunization errors/deviations have occurred involving COVID-19 vaccine. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity . Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. Aritzia is a vertically integrated, innovative design house of fashion brands. We are the place to shop right now in the United States, Hill noted. The Women Of Roblox Are On A Mission To Make Gaming A Force For Good, ChatGPT: Thinking Outside The Content Marketing Box, How Latina Entrepreneur Corina Burton Once Failed, Then Launched A Multi-Million Business, Child Sexual Abuse Survivors Pen Their Own Justice, Women Have Found A Powerful Way To Form Authentic Connections In Business - Mentoring Walks, Sephora, A New CCO And A Celebration Of Latinx Roots: Babba Rivera Is Building A Haircare Empire With Ceremonia, 5 Ways To Bounce Back After Getting Laid Off, Greenlight For Work Tackles Top Source Of Stress For Working Parents. We appreciate your patience during this time. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Items must not be washed, worn or damaged. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. To date, its actions include donating $100,000 to Black Lives Matter and the National Association for the Advancement of Colored People (NAACP); implementing mandatory training and education on systemic racism, racial inequality and social injustice (courses are required for all current and future members of the team; the education covers conscious and unconscious bias, micro-aggressions, stereotypes, inclusive language, privilege, effective ally-ship, and more). If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. Aritzia optimistic about future but endures new round of - The Star Hey! In an email to CTV News, the company's senior director of communications said the . cozy fleece perfect hi-rise 3" sweatshort. All sale and discounted items bought in store are final sale. This depends on what stage of the order process your purchase is at. Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. Each Community Sponsor Package consists of two of Aritzias most-loved Tour t-shirts and two pairs of iconic Aritzia Atmosphere leggings all featuring the custom heart-inspired Aritzia Community logo. We look forward to the day we can open our boutiques to you once again. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." Dates will be confirmed at a later date. Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. This copy is for your personal non-commercial use only. Aritzia is a vertically integrated, innovative design house of fashion brands. Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. CBC's Journalistic Standards and Practices. Opinions expressed by Forbes Contributors are their own. By working with organizations that have expertise in nonwhite representation, mending singed relations with Black consumers and radically pivoting its internal treatment of Black employees, the brand has the opportunity to grow authentically, so long as it is willing to change. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. In our few workspaces that do remain open, we are taking industry-leading precautions to keep our teams healthy and safe. By subscribing to this BDG newsletter, you agree to our. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. Women to the Power of Women is a simple equation that drives us and our beliefs forward by amplifying womens voices to make exponential progress towards gender equality and inclusivity for all, Wong explains.