THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Suggested companies are based on peoples browsing tendencies. *T&Cs apply. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? For a break between calls, browse the development's many shops and restaurants, or explore the . I couldnt see your email address or Regus account reference in your message. www.myregus.com) and go to the End Agreement section. We did not put a "2000 dollars bill in front of you". I posted the review here and Sandra replied to me. Jan 01 - Aug 31 Find out how we combat fake reviews. I look forward to receiving more information from you. They charge an excessive retainer fee. Need to file a complaint? I really thought that this company would be a good option for expanding our business. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Our coworking spaces are designed with collaboration in mind. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Originally, total costs 20k THB, but end up with 50k THB. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Need to find a different location? [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot A member of our team will get back to you as soon as we have the details. Regus is a complete and total scam company. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Customer service is simply poor. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Interested in a new product or service? All rights reserved. Get Regus can be contacted at (262) 832-3700. Avoid at all costs. I still didn't get my retainer back. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Our coworking spaces are designed with collaboration in mind. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Hi Hannah, Im sorry if you felt the need to escalate this. BBB is here to help. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Hi Hannah, Im sorry if you felt the need to escalate this. There is non existent customer service department. He hung up my phone rather than transferring my call to them. But when It comes to a refund retainer. Share your photos and videos with others to prove the truth of your words. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Best, Lorraine Brule Global Customer Service at Regus. If it has been longer than 30 days, please get in touch so we can investigate further. We use dedicated people and clever technology to safeguard our platform. We have a team of specialists available 24/7 to help you find the best solution for your business. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. I am so frustrated. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot Please could you send those details to me at lorraine.brule@regus.com so I can support you? Requesting your refund is easy. Requesting your retainer refund is very easy: simply log into your online account (i.e. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Hi Mike, Im sorry if you felt the need to escalate this. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. The vital skills students learn will be immediately applicable to their careers. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. PDF These General Terms and Conditions apply to Office/Co -Working - Regus I couldnt see your email address or Regus account reference in your message. The company left an official comment on this complaint. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Lets find the right workspace for you and your team. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. They are scammers, and incredibly dishonest. And of course, they just charged me $244 for November. Contact the organizer to request a refund. Regus helps businesses find and create the right workplace for their people. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. As expected, I didn't get any reply yet from Regus. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. Regus keeps its policy for payment from customers, only. I sent Regus how my retainer process is going? Here is my summary to strive for a refund of the retainer. As you can see from your statement of account, available online (e.g. Once they sell you something that will be the end of you being treated as a valued customer. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. For clarity, you were also charged a retainer top up. Where appropriate, well also take steps to prevent the situation from happening again. They charge your card for amounts more than stipulated on invoices! They are scammers, and incredibly dishonest. It is IMPOSSIBLE to get them to stop charging. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. It is IMPOSSIBLE to get them to stop charging. It is clean and smart and well organised. Office staff are always friendly. I would like to help you further in this matter but haven't been able to identify your account. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. If you have a helpdesk contact, we would expect a 24hours reply. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. I would recommend that anyone considering using this company to think again! I would love the opportunity to help further but havent been able to identify your account. I asked a receptionist to help my issue to the Regus help desk. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. ive been trying to get my money back ever since. I cannot stress enough the lack of professionalism and poor service. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. They would not remove the items that I didn't want. Helpful (1) Alice C. on 9/22/20 Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Please note: Change Management is 1-day training program (Friday). Thank you! At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. They would not remove the items that I didn't want. Regus helps businesses find and create the right workplace for their people. 6. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Your agreement end date is not until 10/31/2021. You should receive your refund within 30 days after your end date. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regus Management Network Reviews, Complaints, Customer Service Its a healthier, greener, flexible, and more cost-effective way to do business. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Were clear about this from day one. We will then confirm your payment date and amount. Manage all of your workspace and business needs. The company left an official comment to this complaint. October 8 Here are 8 tips for writing great reviews. Regus are not transparent with their pricing. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It won't go in any direction! Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Submit a complaint and get your issue resolved. This will surely increase the credibility of your complaint. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com I would love the opportunity to help further but havent been able to identify your account. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. BBB Business Profiles are subject to change at any time. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. I would love the opportunity to help further but havent been able to identify your account. I will be taking legal action if this is not returned within 28 days (31/03/2023). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Here are 8 tips for writing great reviews. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. As you can see from your statement of account, available online (e.g. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Weve cut the cost of selected workspaces* for a limited time only. Because Regus prefers to hold that retainer as leverage over you. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. It made me crazy and I asked him to talk with Myesha or Dom. It goes against our guidelines to offer incentives for reviews.