If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. . Now it wont refund my $3,606. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Here are a few strategies worth remembering the next time you have a postponed event. See ourPrivacy Policyfor how we treat your data. If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Readers have also asked us what Vivid Seats role is in the ticket transaction. But it isnt. Soulfly - Soulfly | Groupon Ive written about some operators who did that during the pandemic, which is the worst kind of customer disservice. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. All rights reserved. Vivid Seats will email customers whose events are canceled or postponed. Can Vivid Seats purchase my tickets from me instead? General Terms 28. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. 2023 Vox Media, LLC. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Buy directly from the venue. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. A large volume of tickets are listed on the Vivid Seats Marketplace, and Vivid Seats makes every effort to prevent pricing errors. Help us improve this article with your feedback. Vivid Seats LLC | Complaints | Better Business Bureau Profile The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Grounds Admission Pass/Grounds Pass. 1650 Arch Street, Suite 2210 You and Vivid Seats also agree that for disputes or claims where both injunctive relief (including public injunctive relief) and non-injunctive relief are sought, You and Vivid Seats will first submit the dispute or claim for non-injunctive relief to arbitration pursuant to this Arbitration and Dispute Resolution section. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. How Vivid Seats Works - Vivid Seats There is no need to contact us right now, the website reads. This email will be used to sign into all New York sites. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Opting Out: You can choose to reject this agreement to arbitrate. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. Do Vivid Seats Offer Refunds for Postponed Events? You and Vivid Seats AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION. I dug a little deeper. Some tickets are delivered by an alternative method which will be described at the time of checkout or in a subsequent email. We will donate 1 ticket for every ticket you originally purchased. Live Nation, Vivid Seats Sued for Coronavirus Refunds This FAQ explains our general policy and approach. If the dispute is subject to arbitration, THE ARBITRATOR WILL NOT HAVE AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT A CLASS ACTION, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. Its going to give more credence to your chargeback claim. Digitally transferred tickets will not be accepted at NH Foo Fighters . Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Warning Related to COVID-19 and Other Diseases or Illnesses. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. So should you buy tickets for live events through Vivid Seats? The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. Can I exchange my tickets for a different quantity, or for tickets to another date or event. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Douglas Himberger would really like to know. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. Get No Refunds tickets and the No Refunds show schedule from Vivid Seats. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Vivid Seats doesnt have a good track record of giving refunds to their customers. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. Email our customer service team atsupport@vividseats.com, and well get back to you! The company reviewed his case and agreed to refund his tickets. All sales are final; there are no cancellations, returns, or exchanges. According to this tweet, if you want a refund check your email for official information.. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. Additionally, the agreement extended the deadline for the company's credits to be used until December 31, 2022. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. How can you get a full refund from Trainline? Accordingly, you consent to injunctive or other equitable relief for such violations. You agree to indemnify, defend and hold Vivid Seats, its parents, affiliates, investors, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Sales Terms; (b) any allegation that any information you submit or transmit to the site infringe or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of Vivid Seats; and/or (d) your activities in connection with your use of this site. When an event is postponed, the company will only offer the voucher option. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. If you made a reservation after March 14, you are not covered under COVID-19-related circumstances unless the guest or host is sick with COVID-19. The two disgraced men have both been sentenced for sex crimes. When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. There was absolutely no way to talk to a human. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . To stay up-to-date on the events status, monitor the venues website from time to time. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Nellis, et al. The site, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Vivid Seats Property") is owned by Vivid Seats and will remain the property of Vivid Seats. On December 13, 2022, I received the tickets from Vivid. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. Things you buy through our links may earnVox Mediaa commission. Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Learn More. Vivid Seats denied an Eagles fan a refund. How he got his money back Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Here are what the top ones have to say. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. We'll help get you there, and give you peace of mind. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. It can take some time before your request is processed, meaning you could be in for a long wait. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Thats not funny. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. She lost her engagement ring in a rental car. I know my next step wasnt what you advise, but I went to Discover for relief by filing a credit card dispute, he says. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. If a customer purchased tickets to an event that is canceled with no rescheduled date, they are entitled to a full refund of the purchase price, including delivery charges, per Vivid . Class Period: September 29, 2016 to April 1, 2021. RYADD was also forced to settle with Virginia authorities over the same practices. Wheres my airline ticket refund from GotoGate? This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. This offer is not eligible for promo codes. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. Theres also a 100% Buyer Guarantee that looks oh-so-good. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats Covid-19 Refund Settlement - Consider The Consumer Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Photo ID or other verification may be required to accept delivery. We are not always notified if a show is postponed, rescheduled or cancelled. We're your companion for live events. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. For more information, see the settlement website. Vivid Seats will determine when an event is cancelled based upon the best information available. Badge. (Weve published them since then; here are the executive contacts for Vivid Seats.). As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. No, Vivid Seats will not grant you a refund for postponed events. Now, VividSeats did respond online saying, The AAAs rules are available at www.adr.org. As our Sales Terms and Conditions state, all sales are final. What do I do if my event is cancelled? Denying access to the Vivid Seats Marketplace. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. When will I receive my 110% Rewards Cash loyalty credit? 1 in the ticketing category on Newsweek's list of Best Customer Service in both 2020 and 2021. Top 2,652 Vivid Seats Reviews - ConsumerAffairs How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay