Prefer a cash refund instead? We'll email you when an event is canceled. What happens when an event is canceled? : StubHub McMillan has had a StubHub account since 2017. Your email address will not be published. [1]You already know that. You can also follow WPXI on Facebook and Twitter. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHub users agree to StubHubs policy on venue health and safety protocols. Worth to consider! 2. 8 Feb 2023. Open the SeatGeek app. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. 72 hours prior to the event). StubHub's return policy is called the "FanProtect Guarantee". [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Receive a full refund of your purchase, 2. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Save my name, email, and website in this browser for the next time I comment. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . Customers can choose to keep their credits if they like. We certainly hope they do. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. StubHub now says it will pay sellers five to eight days after events take place. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. Get browser notifications for breaking news, live events, and exclusive reporting. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Can I change, cancel, or get a refund for my tickets after - SeatGeek 100 Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. NO MORE REFUNDS. You might noticed something is missing. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Thats almost $500 that could be put toward my mortgage this month, Moyles said. News provided by The Associated Press. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Request to speak to a Vivid Seats agent. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Ticket buyers and sellers say StubHub owes them after widespread event StubHub won't give refunds for canceled events, just 120% site credit The firm does it on contingency, so you dont pay a fee. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Unfortunately you will not be entitled to a refund. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. If sellers had events canceled, StubHub would. Fax: 601.707.7913, 1 Timber Way Are there rules to follow when attending an event? The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. Offers may be subject to change without notice. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Birmingham, Alabama 35203 Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Ticket refunds: Rules and one surprising tip for postponed concerts and That guarantee is a promise you'll get your money back. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. COVID-19 Impacted Events Updates : StubHub Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. February 16, 2021 March 13, 2020 by Brett Goldberg. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Re: StubHub Notice of Dispute Its important to know your consumer rights when you ask for a refund. Always cover coughs or sneezes with a tissue or sleeve. Suite 1800 Financial Center They were really good. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. This station is part of Cox Media Group Television. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. More: Stay up to date on all of MLives coronavirus coverage. Little-Known Statute Could be Key To Getting A Refund For Cancelled Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Live events: StubHub will offer refunds for canceled events after It doesn't look like the case has officially seen the courts yet. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. StubHubs return policy is called the FanProtect Guarantee. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. It depends on where they got those tickets. Stay home if you are sick and advise others to do the same. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. 2023 Minnesota Public Radio. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Its not acceptable, he said, explaining what to write. You don't throw him out of the restaurant," Rossman said. But these are unprecedented times.. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. StubHub is based in San Francisco. Unless you want a refund). SBNation.com. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. 2023 Fortune Media IP Limited. No problem. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Buy sports, concert and theater tickets on StubHub! StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub agrees to refund payments for canceled events In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Through it all, Marketplace is here for you. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. The Associated Press. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. So Farley filed a credit card dispute against them, and won back his $600. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. StubHub to refund canceled events after pandemic complaints - KHOU Many events that have been cancelled or postponed are giving patrons a full refund for their money. Community Rules apply to all content you upload or otherwise submit to this site. This image from. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. If an event is rescheduled or postponed, your ticket will be good for the new date. All Rights Reserved. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Today 3/27 #Stubhub updated their policy for CANCELED events. Unfortunately, as our complaint alleges, StubHub is breaching its . Required fields are marked *. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. The reason I bought tickets on StubHub was the guarantee. StubHub suspended that policy in March 2020, following the mass . You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Customerscomplained to the press andfiled lawsuits. No problem. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. pic.twitter.com/onFRrGVh6S. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. All rights reserved. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Refunding tickets to a cancelled event - stubhub.community At the same time, consumers who had purchased approximately $5 billion annually from StubHub clamored for refunds of the tickets they had bought for shows which were postponed or cancelled as. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. StubHub and several more of these. Coupons can be applied to one or multiple StubHub. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews StubHub is offering the retroactive refunds now because the live events industry is opening back up. Does StubHub refund playoff tickets? - KnowledgeBurrow.com You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Stated performance for THIS DATE, THIS EVENT, is canceled. With the economy suffering due to COVID-19, customers want their money back, from all sides. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund The event was canceled and turned into some online-only baloney. Date of experience: 20 January 2023. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. Customers can choose to keep their credits if they like. Straight-up refunds for purchases from official outlets. . Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. 8, Ch. StubHub to refund canceled events after pandemic complaints If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. Theyre not offering one and I cant make the new date. It had already been disbursed to the sellers. StubHub was pressing hard to get money. StubHub to refund canceled events after pandemic complaints - KXTV No. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. To enjoy unlimited access to our journalism, subscribe today. StubHub normally sells almost $5 billion in tickets a year. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. 5. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. StubHub Refund Class Action Lawsuit - Gibbs Law Group In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. If you have tickets, the first thing to do is decide what you want. Avoid close contact with people who are sick. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Now, the company is the subject of two class action lawsuits