I will pay a private jeweler to fix the earrings. In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Not an email. I call to have it fixed and was told no. I took my jewelry in for inspection and found that the ring was broke. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. How come they dont keep it in a safe or a common place for pick up? We appreciate that you've chosen Kay Jewelers. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. It's time to enjoy your shopping with such a big sale. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Compare Coupons patiently and you may be able to get a 10% OFF. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Kay Jewelers: Reviews, Complaints, Customer Claims | ComplaintsBoard Email Kay Jewelers | Tips & Talking Points - GetHuman color: #515666; Let me trade up without spending $450 first. Found great customer service from Dustin and Xochitl and got a great deal. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. min-height: auto!important; If the online section is anything like your customer service it's no wonder people give you craptastic reviews. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, Overview. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Style finder: Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. I just want to take time to praise Sonya at the Park City Kay's location. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. You're in the right place! This is where the fun begins! In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. I contacted my bank for a dispute and Kay finally refunded me my money. The business is located in Newburgh, New York, United States. I am currently experiencing the same issue! Contact Us - Kay Jewelers If youd rather exchange your purchase for something new, great! We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. (Trade-ins are not accepted at kay.com. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. They treat their employees like numbers. They sell no bands in store. Please note that all salary figures . Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Personalization services: Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Unsubscribe easily. Unsubscribe easily. Desired outcome: It can take up to ten days for this service. Jewelry Repairs, Events and Other In-Store Services | Kay I paid approx. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. I returned the earrings to the store on 2/26. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. One pair was fine. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Customer care will lie about resolving the issue. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Get questions answered and resume your conversations easily! It looks like your microphone is disabled. The store is refusing to do that as well. Learn More. Later I was told it was a custom order and not returnable for that reason. I am pleased with Kay Jeweler. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. They are not willing to take the interest off. Sign in to add more and ensure your Favorites will be available on all your devices. Extended service plan: We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. I absolutely will never shop with Kay's again!!! I paid to have it fixed once and waited, so i think thats fair. Top of the Page, If I want to mail a payment , what address should I send it to? Not very customer friendly, Desired outcome: That's a $1360 difference. For a price quote on specific engraving requests, please visit your local KAY store. . Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Kay Jewelers Live Chat | Customer Service - GetHuman Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn At Kay.com, they strive to provide the best customer service possible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Both share the same physical, chemical and visual properties. This is the WORST business to deal with. I contacted customer service and they do not have the ability to push the transaction out or expedite. Corporate Phone Number: 1-800-877-8169. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Thanks again Ashley! Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Sorry I didn't listen to my friends. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Repair paid for and diamond replaced. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Granted, it was pre owned, but still. There can be some limitations, so pay attention. How will I know when my order is ready for pick up at my Kay Jewelers store? You can contact their customer service team by phone at 1-800-539-0066 or by email at. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Please read reviews from customers as myself or I promise you that you will regret going to Kays. MORE+, Save up to 10% OFF on KAY Jewelers items. So don't forget to put the discount to use. Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. You have added the max number of Favorites. Kay Jewelers does not raise credit limits automatically as a matter of policy. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Claim it and get a lot of features. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. I also have a contract that states you will replace any damaged or missing diamond. } If you enjoyed your shopping experience here, you can take a look at their membership program. 30 days? How long will it take for my order to arrive? There was no one in the store but workers standing around . Compare Coupons patiently and you may be able to get a 10% OFF. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! KAY Jewelers Credit Card - Home - C.comenity.net Guess what - NO REFUND! The millimeter is our standard unit of measurement for jewelry dimensions. My store experience at Kay Jewelers was absolutely amazing. That's why we offer several ways to pay. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Totally understandable. I mostly enjoyed the shopping experience from here. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Either another chain or another piece of jewelry or refund. Desired outcome: 5. Purchased a Diamond ring 6 months ago & the center Diamond fell out. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The best part is that she did this on one of the busiest weekends for Kay Jewelers! No, there are no shipping charges applied to orders shipped to a store. How can they make sign that and dont release my ring? With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. It was a great relief to have it arrive so soon. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Visit Kay to find your dream ring today. When I brought it in, they said it would be $450 to repair. *Exchanges are not accepted at kay.com. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. After 30 days, your order will be returned to kay.com and your method of payment will be credited. The opportunity to save $25 OFF is not common. Global Technical Recruiter. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. The size was incorrect! Here, KAY Jewelers is offering you $25 OFF on all their products. Fix for a reasonable amount. If you select a size other than the standard ring size shown, service may be required to adjust it.